Call Center Madness!

I think that Tuesday is going to be the day when I blog about the funny things I encounter at work. In a call center.

Today's theme is "We're all out to get you!", and by "we", I mean customer service.

*"You stole my forms! They were there and now they are gone! I saw them!"
-this caller was logged into the wrong site.

*Why do you keep changing my user name and password!? This morning I could log in and now I can't!! Why won't you let me log in!?"
-this caller had his caps lock on, user names and passwords are case sensitive.

*Why didn't you perform this transaction for me!?"
-Because we can't. It is a function that you must do yourself, like we advised you to do.